Here's what I can help you with:
More Sales. Fewer Refunds. Less Hassle. Higher Profits... It's pure 80/20.
More Money
THOUSANDS OF DOLLARS. That's what you lose every time someone refunds a high-end product. Even for cheaper, front end products, the hidden costs from refunds can be huge. SAVING even a few sales can MORE THAN PAY FOR my services, making you MORE MONEY.
More Time
Don't spend your valuable time handling customer service issues. I'll help you prevent most issues before they ever happen. And I'll help make sure your team can handle whatever comes at them... WITHOUT BOTHERING YOU.
Happier Customers
Happy customers spend more money, They cause fewer problems. They're just all around better. Understand human behavior and influence principles. A better experience for you, your customers, and your PROFITS.
And Much More...
I'll help you apply 80/20 thinking to EVERY aspect of your customer service. You'll never go back to the 'conventional' approach again.
Mark Toole is a customer service innovator and practitioner.
Drawing from years of experience in all facets of the business, Mark has developed a unique and contrarian viewpoint on how customer service should work.
Let’s face it…
Conventional customer service is broken.
Huge amounts of time, money, energy, and human suffering are being wasted on things that accomplish next to nothing… at best. Often these efforts actually make things worse, and perpetuate their own vicious cycle.
Fortunately, there’s another way.
As the former Head of Customer Service for Choose Yourself Media, the financial publisher for blogger, author, and hedge fund manager James Altucher, Mark developed and perfected a radically new way of doing things.
And it worked…
As the business grew to more than $20 million revenue, tens of thousands of paying customers, and thousands of daily emails, Mark’s unique methods made sure customer service kept up.
All this with a team only 3 full-time remote customer service agents.
- Customer satisfaction improved
- Refunds went WAY down
- Retention increased dramatically
- PROFITS went up, more than covering ALL costs associated with Customer Service
Now, for the first time ever, Mark is making this unique combination of skills, knowledge, innovation, and experience available to other businesses and entrepreneurs.
With a focus on small to medium businesses in the Newsletter and Information Product space, Mark is available to assist on a consulting basis.